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Conservation

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1. Do I need a permit to remove a tree near wetlands?

Yes. If the tree has been deemed hazardous by a qualified professional (arborist, tree company, etc.) then you may apply for an Administrative Approval here that is issued by the Conservation Agent for the removal of 1-4 trees. Additional trees may require an appropriate application and approval by the Conservation Commission. 

If you wish to remove healthy, non hazardous trees for the purpose of extending lawn or similar, then the appropriate application (RDA or NOI) must be submitted and voted upon by the Conservation Commission. 

If you are unsure which process is necessary, please contact the Conservation Agent at mdanza@southboroughma.com or 508-281-8984.

2. I received an abutter notification - what do I do?

If you received an abutter's notification in the mail, that means that there is a proposed project within 100' or 200' of your property. You may contact the Conservation Assistant, Lara Davis, for additional information on the application, project description, and time of date of the public hearing. Please be sure to put the referenced address of the project within your email so we can appropriately address any questions. 

Public hearings for wetland permits are limited to the Commission's jurisdiction under the Wetlands Protection Act and the Southborough Wetlands Bylaw. Any members of the public are welcome to attend our hearings, but are not required. All public hearings have a public comment section in which any related concerns or questions may be heard. 

3. Are there wetlands on my property?

You may first look at our online GIS mapping system and check off 'DEP Wetlands' under the Layers tab. You may also contact the Conservation Agent, Melissa Danza, to determine if there are any past or open permits on your property. Note that these online systems are for reference only and does not certify that there are or are not wetlands on the property. For an official determination, you would need a professional wetland scientist to determine any boundaries. 

4. How can I find out who owns or maintains a property?

To find property information, please refer to our GIS mapping system. Please note that this is used for Assessing purposes and does not depict true property boundaries. For property boundary disputes, you must hire a Licensed Professional Surveyor independently. The Town does not provide these services. 

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Council on Aging

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1. Where can I find information regarding activities for seniors?

Check out the calendar on the Southborough Senior Center website.

2. What type of senior transportation is available?

Curb to Curb transportation is available at affordable rates for Senior Southborough Residents. Door-to-door service is also available if needed upon request.

For more information on this service please contact the MetroWest Regional Transit Authority at 508-820-4650 to set up an account or contact Cindy Beard at the Senior Center for more information regarding this service.

3. What are the nurse’s hours?

Hours are Monday and Wednesday, 10 am to 2 pm.

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COVID-19 Information Center

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1. When and where should I get COVID-19 tested?

There are many reasons why you may need to be tested such as:

• You are exhibiting COVID-19 symptoms.

Free local PCR Testing Site: As of March 31, 2023, all free PCR testing sites in Massachusetts have closed.

If you need help locating antigen testing or a site to get PCR tested, please call your primary care provider. Stay home if you are symptomatic and let a doctor know about your symptoms.

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Economic Development Committee

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1. How Can I Find Out More About Expanding or Relocating in Southborough?

Email Marijke Munsiff, EDC Coordinator, or by call 508-485-0710, ext. 3011.

2. How Can I Stay Connected with the Economic Development Activities in Southborough?

Visit these pages for updated news and events. Read our Annual Reports or like and follow us on Twitter.

3. Who Are the Largest Employers in Southborough?

New England Center for Children, ikaSystems, Fay School, and St. Mark’s School.

4. What are the Primary Business Industries in Southborough?

Southborough’s broadly diversified business base is comprised of 19 of the 20 recognized industry sectors. Our leading industry “Super Sectors” include: 

• education and health
• professional and business services
• manufacturing and trade
• transportation and utility services

5. How is EDC Listening to the Voice of the Town?

Our Committee members have a broad spectrum of backgrounds and experience.  We almost always operate by a broad consensus of our members, although, there is rarely a shortage of differing points of view. We welcome public attendance and participation in our meetings and events. We also talk to other residents, friends, contacts, Town officials, and other board and committee members and invite their feedback.  We have an open-door policy and welcome public input.

6. Does the Economic Development Committee Support Open Space?

The Committee supports efforts that enhance the quality of life for residents, businesses, and their employees, and it recognizes the inherent value of open space preservation in our community. The EDC believes that business and open space preservation can coexist and reinforce one another. The preservation of open space enhances and supports a sustainable environment and our economy. At the same time, a thriving local economy helps generate the funding needed to support open space preservation.

7. Who Does the EDC "Work" for?

We have one interest group only - the residents. We assist businesses and non-profits doing business in Southborough to the extent their activities benefit the residents. As one of several EDC initiatives, we assist brokers and companies looking to locate in Southborough because occupied buildings are worth more than vacant ones, and increased property values bring higher property taxes for the Town. That tax revenue helps fund core services for our residents including, schools, roads, library, emergency services, and more.

8. I'm Interested in Becoming a Member of the EDC, How Do I Start the Process?

To become a Committee volunteer, submit your interests and personal/professional background information on the Town's volunteer information sheet, found here. You can also email the EDC Coordinator, Marijke Munsiff or call 508-485-0710, ext. 3011. The EDC generally meets with interested volunteers, prior to recommendation for appointment by the Board of Selectmen.

9. Who Can Become a Member of the Economic Development Committee?

The EDC is a volunteer Committee of Southborough residents with a diversity of backgrounds who want to assist the Town in maintaining and enhancing a prosperous and sustainable economy. The EDC consists of up to 9 members, appointed by the Board of Selectmen for staggered terms of 3 years. The EDC welcomes all residents who are interested in furthering the EDC mission to join us as a member or to attend our meetings and events.

10. Does the EDC need a Coordinator?

Yes. Many Town Boards and Committees have coordinators or paid employees, such as the Planning Department, Conservation Commission, Zoning Board of Appeals (ZBA), Board of Selectmen, and Town Clerk.  In the modern economy, economic development has become a core government function, evidenced by the widespread establishment of economic development organizations at the local, state, and national levels.  In Massachusetts, a high percent of municipalities have an economic development committee or organization in some form. The EDC needs a coordinator to provide consistency of effort on numerous EDC objectives and projects, and to coordinate the scheduling, outreach, and support of the Committee to over 600 businesses and non-profits in Southborough.

11. Why Should We Fund Economic Development Activities for Southborough?

With our town's good fiscal discipline, the EDC's mission is to help stabilize residential taxes through the growth of the commercial tax base, while preserving the unique character and charm of Southborough. Assessed commercial values are up $300,000 from the last fiscal year - a direct offset to residential taxes. With over 100 new jobs created in 2016, funding the EDC pays for itself and preserves an approximate $6 million commercial and industrial tax base to the benefit of all residents. This represents approximately 15.5% of the Town's total tax revenues. The EDC also supports historic preservation, open space, and other efforts that enhance the quality of life for our residents, businesses and their employees.

12. What Services Does the EDC Provide?

The EDC assists the residential, non-profit, and business community by providing management, technical assistance, and other resources. Some of our free services include:

• Site selection assistance
• Local permitting and technical assistance
• Local Licensing Assistance
• Local and regional market information
• Entrepreneur Assistance
• Meetings with public officials and local stakeholders
• Municipal updates
• Marketing Coordination
• Business-to-business opportunities
• Other key programs, events, and materials have included; the Commercial Broker Breakfast Series, Boroughs+ Summit on Last Mile Connections, Shop SOBO, and Permitting Guide for Businesses, and the Southborough Business, Non-Profit and Community Guide.

13. How Does Southborough's EDC Measure Economic Development?

The EDC measures performance using recognized quantitative metrics, including: 

• employment growth
• increased assessed property values (commercial)
• vacancy rates
• number of businesses/non-profits directly supported
• number of businesses and projects for which EDC provided technical assistance
• value and square footage of projects for which EDC provided technical assistance

These are well-established metrics upon which economic development organizations (EDOs) measure performance. A number of qualitative measures are also compiled, including testimonials, adherence to the Economic Development Recommendations within the Town's Master Plan, and improving organized efforts to promote local businesses.

14. Why Does the Town of Southborough Have an Economic Development Committee?

The Economic Development Committee ("EDC") was established as a permanent standing committee by vote at Town Meeting on April 27, 2017. From 2013 to April 2017, the EDC had been established as an Ad Hoc Committee to the Board of Selectmen. The EDC is permanently established to expand and strengthen the local economy, promote job creation, and enhance the Town's quality of life through prosperous, balanced, and sustainable economic development that retains the distinct character and charm of Southborough.

15. Why is Economic Development Important to Our Local Economy?

Economic development aids in building and sustaining a healthy economy for sustainable community development, including the following benefits:

Increase Commercial Tax Base:

• Revenue provided by economic development initiatives to maintain a robust commercial tax base helps keep residential taxes low and provides support, maintenance and improvements for our roads, parks, libraries, and emergency services.

Job Creation and Retention:

• Economic development encourages competitive wages, improved benefits, and increased opportunities for advancement.

Business Retention and Expansion:

• Businesses are integral to Southborough's prosperity and when they feel appreciated and valued by the community, the result is higher business retention, job growth and investments in our Town.

Economic Diversification:

• Southborough's diversified economic base with multiple business sectors helps expand our local economy and reduces our vulnerability to a downturn in any particular business sector, which could help Southborough to weather an economic downturn.

Productive Use of Property:

• Property used for its "highest and best use" capitalizes on the premium value of that property and supports a vibrant community for residents and businesses.

Quality of Life:

• More local tax dollars and jobs raise the economic tide for the entire community, support core Town services, and enhance the overall standard of living of our residents and our residential property values.

Shop Local:

• Encouraging residents, visitors, and businesses to shop locally produced goods strengthens the health and sustainability of our local economy.

View additional Economic Development Metrics.

16. What is Economic Development?

Economic Development is community development. The main objective of economic development for Southborough is to sustain and improve economic, social, and environmental well-being through initiatives that promote job creation and retention, enhance and expand the tax base, and support the development of infrastructure and amenities that improve our core services and quality of life.

17. What is Economic Development?

Economic Development is community development. The main objective of economic development for Southborough is to sustain and improve economic, social, and environmental well-being through initiatives that promote job creation and retention, enhance and expand the tax base, and support the development of infrastructure and amenities that improve our core services and quality of life.

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Historical Commission - Southborough Historic House Sign Program

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1. What properties qualify?

To participate in the program and obtain a marker for a home or other structure, property owners (applicants) would be asked to ensure that the structure meets two or more of the criteria outlined below:

• Age - The home or other structure was built prior to World War II.
• Historic Event - The structure or site is associated with a particular event that has contributed to our understanding of local, regional, or national history.  A marker meeting this criterion might read, for example, “Site of 1775 Revolutionary War Skirmish between Colonial and British Militias.”
• Person(s) - The structure or site is associated with the life or lives of an individual, a family, or a group who has made a notable contribution to local, regional, or national history, culture, or arts, even if the names of those persons are no longer known. In the instance of unknown names of an individual or individuals, it is the contribution or connection to history that is being noted. 
• Period/Style - The structure embodies distinctive characteristics of clear, classifiable periods of architecture or styles of construction. This criterion applies to the work of noted architects or builders as well as to simpler vernacular styles.
• Cultural Landscape/Archeology - The site of the structure named in the application has yielded or is likely to yield, information important to the understanding of our local prehistory or history of record.  Such a marker might read, for example, “c. 1800, Site of the Oldest Known Tavern in the Town of Southborough.”

2. How do I apply?

How to Apply

1. Hard copies of the application will be available at the Town House or can be requested via email. Homeowners will fill out the application and submit a photo and inventory form (when applicable) from the Massachusetts Historical Commission database or any other relevant information on the property.  Please keep sign information relevant to the historic significance of the property.
2. Once completed, submit your application and check made out to Ould Colony Artisans for $62, to:
   Southborough Town House
   17 Common Street 
   Southborough, MA 01772
   Attn: House Sign Program, Southborough Historical Commission
3. The Historical Commission will review your application at the monthly meeting as quickly as possible (30 to 60 days). Once sign information is confirmed, the Historical Commission will submit your sign order to Ould Colony Artisans who will create your sign and mail it to you for hanging.

Additional Information

• The Historical Commission may contact you via Email or Phone to suggest any recommended changes to your sign.
• Participation in the Historic Sign Program does not limit your property in any way.

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Hopkinton MWRA Water Connection Project

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1. What is the “Hopkinton MWRA Water Connection Project”?

This project is addressing Hopkinton’s request to gain access to the Massachusetts Water Resources Authority (MWRA) water supply system by a connection through Southborough’s water system (which is already a part of the MWRA water supply system).

2. Who proposed this project and why has it been proposed?

Hopkinton approached Southborough with the proposal for this project. Hopkinton is making this request because Hopkinton’s current water supply sources (via wells into the underground aquifers) have become contaminated by various chemicals, and no other reasonable water supply options are available for Hopkinton. Southborough is the most practical connection for Hopkinton to the MWRA water system.

3. Will implementation of this project cause Southborough to “run out of water”?

The answer to this question is a firm “no”. Southborough is fortunate to be a part of the Massachusetts Water Resources Authority (MWRA) system and to have the Town’s water system completely supplied by the MWRA. The primary MWRA reservoirs (Quabbin and Wachusett) contain approximately 475 billion gallons of water, which is approximately a 6-year supply for the 60 or so MWRA water communities. The recent drought conditions do affect cities and towns that depend on non-MWRA sources for their water (such as wells or rivers), but the MWRA has an abundance of water, and this abundance is expected to continue into the foreseeable future.

4. Is the MWRA willing, and able, to provide water for Hopkinton?

The answer to this question is a definite “yes”. The MWRA currently has excess water delivery capability of approximately 100 million gallons per day. The MWRA is seeking to sell an additional 20 million gallons per day of this excess capacity to new “water communities” such as Hopkinton. Selling this additional water will actually benefit all MWRA water communities, including Southborough, as this will generate additional MWRA revenue to cover the water system fixed costs for all participants. As context, Southborough currently uses an average of about 880,000 gallons per day of MWRA water, and Hopkinton wants to use an average of about 1,060,000 gallons per day.

5. Will implementation of this project cause Southborough residents to have unacceptably low water pressure?

The answer to this question is a firm “no”. In fact, there may be a few parts of Southborough that will see increased water pressure and may require the installation of pressure-reducing devices

6. What type of legal agreement will be required between Southborough and Hopkinton for this project? Who will create this agreement? Who must approve it?

Southborough and Hopkinton will need to have a to-be-agreed-upon Inter-Municipal Agreement (IMA) that will specify the financial and other terms of an arrangement for this project. The Southborough Select Board (with support from Town Counsel and others) will draft the initial version of this agreement, as the basis for discussion/negotiation with Hopkinton. The respective Select Boards have the authority to sign the IMA on behalf of their towns.

7. Will there be a Town Meeting vote related to this project?

It is expected that Town Meeting will be asked to fund an independent engineering review of the project. The current engineering firm for this project works for both Southborough and Hopkinton, so Southborough plans to seek an independent opinion. Any funding beyond this engineering review that might need Town Meeting approval depends on the terms of an Inter-Municipal Agreement (IMA) that will specify the financial and other terms of an arrangement for this project. If Hopkinton pays for all of the project costs, Town Meeting approval (beyond the initial independent engineering review) would not be required. This was the case for Southborough’s existing IMA with Ashland, which was not voted on by Town Meeting, whereby Southborough supplies MWRA “emergency” water to Ashland.

8. How much will this project cost Southborough?

This will depend on the terms of the IMA. The “best case” for Southborough is no cost with Hopkinton paying for the full cost of the project (including reimbursement for the cost of the independent engineering review). 

9. What happens if Hopkinton needs “more” water at some future time?

This possibility will be addressed in the IMA. There is also a potential supply limit that may be imposed by the MWRA, as they have set limits on the total amount of water they are willing to supply to “new” MWRA water communities.

10. Will Southborough retain an independent engineering consultant to review the proposed project? Who will pay for such a review?

Yes, Southborough will arrange for an independent engineering review of the project. Southborough will pay for this review initially, but it is possible that the IMA may include terms that provide for reimbursement of this expense.

11. Who has the authority to approve this project?

The Select Board has the authority to sign the IMA. Any Town funding for this project needs to be approved by Town Meeting.

12. What is the plan for reviewing and (potentially) approving this project?

The Select Board will continue to solicit comments from relevant boards and committees and from residents and will arrange for the independent engineering review. In parallel to these activities, the Select Board (with support from Town Counsel and others) will work to create an initial IMA draft for discussion/negotiation with Hopkinton. The Select Board intends to have a draft IMA and a proposed budget for the independent engineering review to present to the next Annual Town Meeting.

13. How would the process be managed/governed going forward?

The project activities through the signing of an IMA will be managed by the Select Board, as the legal authority for signing any IMA that governs the project. The IMA is expected to contain the details of project governance and management going forward.

14. What happens if Southborough’s need for water increases in the future? Does this project create a problem for Southborough in this event?

Southborough has an agreement with the MWRA for a supply of water that is more than adequate to meet Southborough’s needs going forward. The project-related upgrades to Southborough’s system will provide sufficient capacity for Hopkinton, regardless of Southborough’s future water needs. The project engineering includes a build-out analysis to account for likely water demand growth in both communities (and to allow for Hopkinton’s potential growth in water demand from the fact that much of Hopkinton does not currently have access to the municipal water supply). Additionally, water usage for MWRA communities has been steadily declining for the past 20+ years (down by about one-third over this period—due to such factors as water conservation programs, use of more water-efficient plumbing fixtures, and fixing leaks in the water distribution systems), so the MWRA has an ample supply of water for Southborough and Hopkinton and all other MWRA water communities.

15. Could Hopkinton’s “contaminated” water somehow get access into the Southborough system from this project?

Such contamination is not possible because of the structure of the Southborough system, the installation of a backflow device at the interconnection point and the fact that Hopkinton will no longer be drawing water from the contaminated sources.

16. Why doesn’t Hopkinton (or the MWRA) build a direct pipeline connection between Hopkinton and the MWRA aqueduct (without utilizing the Southborough water distribution system)?

The engineers did consider this alternative, but this has a number of major drawbacks, including: 

1. This would be considerably more expensive (and time-consuming) to build a completely new direct pipeline connection.
2. Such a construction project would be much more disruptive to Southborough residents along the route of any new pipeline.
3. Using the existing Southborough distribution system (with a few upgrades) provides a much more redundant supply path in the event of a pipeline break (versus a direct pipeline connection which offers a “single point of failure” to disable the entire connection). 

As for a potential MWRA role in building a new pipeline for Hopkinton, the MWRA builds only its own infrastructure and not any local community infrastructure.

17. Why should Southborough agree to do what Hopkinton is requesting? What happens if Southborough says “no” to Hopkinton’s request for this water connection?

Aside from the issues of “being a good neighbor” and “helping someone in need of help”, Southborough benefits from reaching an agreement with Hopkinton at this time. Because Hopkinton is facing a potential public health emergency if a safe source of drinking water for Hopkinton residents is not secured through an agreement with Southborough, there could at some point be external pressure on Southborough to allow this MWRA connection for Hopkinton. By proactively addressing this issue with Hopkinton, Southborough can likely have much more flexibility in reaching an acceptable agreement with Hopkinton—versus having an external entity (such as the State) determine the terms of such an agreement.

18. How can Southborough residents stay informed about this project and provide input to the discussion about the project?

Town residents can attend (or view) public meetings related to this project and make comments about this project in these meetings. Residents can also write letters or send email messages to the Town boards considering this project. For information related to this project, the DPW web page has a link that provides access to project documents (via the “2022 Projects” tab and then the “Hopkinton Water Connection” tab).

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Police Department

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1. Does a homeowner or business in Southborough have to register their alarm system?

Yes, both burglar and fire alarms must be registered. Please contact the Fire Department for information regarding registering your fire alarms.

Burglar Alarm Registration (PDF)

2. What is the burglar alarm bylaw?

The amended bylaw is effective July 1, 2004.

• Burglar Alarm Bylaw (PDF)
• Burglar Alarm Registration (PDF)

3. Where can I get my child safety seat installed by a qualified installer?

The Southborough Police Department provides this service free of charge at the police station. Please call the SPD and ask for either Officer Kevin Landry or Officer Jeff Norton. Please leave a message on their voice mail and they will call you back for an appointment.

4. When is Heritage Day?

As a rule, Heritage Day is held on the Monday in October that falls on Columbus Day. There are other festivities that occur on the weekend like the traditional Southborough Road Race, which is held on the Sunday before Heritage Day. A parade starts at 10 am, and there are booths with information about Southborough Town Government, local businesses, pizza, shows, music, etc. located on the lawn of St. Mark's School.

5. What are child safety seat /restraint laws?

Chapter 90, sec 7AA and 13A of the motor vehicle laws control this important area of safety. Basically, when riding in motor vehicles, infants and small children must ride in a federally approved child passenger restraint until they are at least five years old and they weigh over 40 pounds. Children under 5 and over 40 pounds must ride in a booster seat. Children 5 or older and more than 40 pounds must use a seatbelt, but a booster seat is recommended.

6. Do solicitors have to register?

Yes. Per the Town bylaw number 133, no individual or group shall solicit door-to-door on private property between half an hour after sunset and 7 am. Also, solicitors are asked to register with the Police Department and must provide the names of the solicitors, make, model, color, and registration of the vehicles being used in connection with the solicitation.

7. Is hunting allowed in Southborough?

Per the Town Bylaw Number 110-1, No hunting is allowed on public or private property without written permission from the landowner. Hunters must have this written permission in their possession at the time of hunting.

8. What are hours of operation for the Transfer Station?

The Transfer Station, operated by the D.P.W., is open Wednesday through Saturday from 8 am to 6 pm.

Transfer Station Information

9. Is there a winter parking ban in Southborough?

There will be no parking on any public way in the Town of Southborough from 12 midnight until 6 am; and furthermore, there will be no parking on any public way during any snowstorm in the Town of Southborough. Vehicles parked will be towed at the owner's expense (according to the Town's Code).

This Ban will be in effect from December 1, 2012 through March 15, 2013. Illegal parking during unusual storms occurring before or after the Ban will be dealt with according to Section 152-6 of the Code of the Town of Southborough.

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Public Works

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1. Where do I file a claim for snow plow or pothole damages?

You can file a claim by filling out the Damages for Defects in Ways Form (PDF) for snow plow or pothole damages with the Town Clerk’s office who will refer the claim to the Select Board's Office

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Select Board

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1. What is the process to volunteer for a town board or committee?

On the home page under "Volunteer Positions", you can see a list of current openings. The Select Board's Office also maintains a file of committee applications, so you can apply for a position at any time. Staff will review this file during annual appointments in the spring as well as throughout the year when a vacancy occurs. Fill out the form and attach a resume to it, then return it to the Select Board's Office. You may also email the Select Board's Office and attach both documents.

2. How can I reach a member of the Select Board?

Under “Select  Board” on the town website, you can click on a link to e-mail any member of the Select Board. You can also call the Select Board’s Office at 508-485-0710 to leave a message for a board member or send an email to the Select Board Office.  The Select Board members do not regularly hold office hours, please check the event calendar for any upcoming office hours to be held.

3. When are Select Board meetings held?

Typically, the 1st and 3rd Tuesday of the month at 6:30 pm in the Thomas McAuliffe Hearing Room on the second floor of the Southborough Town House.

Please call the Town House at 508-485-0710 to confirm meeting dates.

4. Where are job openings for the Town of Southborough posted?

Find “Job Opportunities” to see current job openings. They are also posted on the bulletin board in the Town House. In addition, keep an eye on the Town’s Twitter account for updates like these and other news and information. Be sure to follow us - @17Common. Openings in the school department are posted on their website.

5. When does the Select Board hold Office Hours?

Typically the Select Board holds Office Hours on the second Tuesday of the month, from 5:00- 7:00 PM in the McAuliffe Hearing Room (second floor of the Town House). You do not need an appointment to discuss your questions or concerns with Board members. 

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Technology

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1. I have an Official Town Email Account. How do I access it?

The Town of Southborough utilizes Exchange Online (or Office 365) for its email system. There are several ways to access your Town Email Account.

Webmail

1. Go to the Outlook 365 website. 
2. Enter your full email address and click next
3. If you are prompted to choose, the account type, choose an account that has been provide by your organization
4. Enter your password
5. If this is your first time logging in, you may be prompted to set up password recovery options, this will allow you to reset your own password if you should forget it in the future. This step can be skipped.

Mobile Device

Instructions for adding your Town Email to your mobile device will differ slightly depending on device type. Below are general instructions:

1. Go to your device settings
2. Find the option for Accounts (sometime Passwords and Accounts)
3. Add a new account
4. Select Exchange or Microsoft Exchange
5. Enter your full email address
6. If prompted to set up manually or sign in, choose sign in
7. Enter your password
8. Choose the sync option

Note: you may be prompted to allow administrative access to your device. This may include the ability to perform a remote wipe of your device. There are 2 people with the ability to initiate this action. The first is you (the Owner of the device) and the other is the Technology Manager. It is important to know that under no circumstance will the Technology Manager perform a remote wipe of personal device. Town-issued devices may be wiped with written request of an employee's supervisor.

Other Options

• POP Settings
  Server name: outlook.office365.com
  Port: 995
  Encryption method: TLS
• IMAP Settings
  Server name: outlook.office365.com
  Port: 993
  Encryption method: TLS
• SMTP Settings
  Server name: smtp.office365.com
  Port: 587
  Encryption method: STARTTLS

Related Documents

• Accessing Town Email (PDF)

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Town Clerk

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1. When are town elections?

The Annual Town Election is held on the second Tuesday in May. The polls are open from 6:30 am to 8 pm.

All residents vote in the gym of the Trottier Middle School located at 49 Parkerville Road.

2. How can I obtain a marriage license?

Marriage Licenses Information

3. How do I register to vote?

You may register online at Online Voter Registration System or stop by the Clerk’s Office and complete an application.

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Town Clerk - Dog Licenses / Animal Control

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1. Are there dog walking restrictions in Southborough?

Most of Southborough is in a protected watershed. The Sudbury reservoir serves as a backup drinking water supply for millions of people. For this reason, many of the trails surrounding the reservoir have dog-walking restrictions. Learn more about dog walking regulations (PDF) in town.

2. When do I renew my dog license?

The month the rabies vaccination is due.

3. Do I need to submit a copy of the rabies vaccination form?

Yes.

4. Will I receive a reminder notice that I need to renew my dog’s license?

Yes. Thirty days before you need to renew your dog’s license, we will send a pre-printed application by mail to all dog owners. 

5. What if I lose the pre-printed application that is mailed to me?

You can apply in person at the Clerk’s office or download a blank form (PDF) and mail it in.

6. Is there a fee to replace the dog's metal license tag if I lose it?

No. Call us and we'll mail a new tag to you for free. 508-485-0710, ext. 3006.

7. Is there a fee to replace the dog's metal license tag if I lose it?

No. Call us and we'll mail a new tag to you for free. 508-485-0710, ext. 3006.

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Trails Committee - Peninsula Trail Project

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1. What is the Boroughs Loop Trail and why should you care about helping to close the gap?

The Boroughs Loop Trail (BLT) is a 33-mile loop that connects the trail networks of Marlborough, Northborough, Westborough and Southborough initiated by the Marlborough Economic Development Commission.

This project was proposed to "strengthen the trails and greenways of the region as a means to make the Boroughs a more attractive and desirable location for employers, their employees and residents." (BLT Feasibility Study, January 2013 [PDF])

The project is a collaborative effort including a mix of municipalities, non-profits, land trusts, and state agencies.

Southborough committed to doing its part to open this section of trail and this initiative is helping to fulfill the town's commitment.

2. How much would it cost to build this trail from scratch (for example if there was no existing access road and Southborough wanted to invest in building a new trail)?

Rough estimate: $245,000 to $292,000 (excluding equipment rental)

Sources:

• Department of Public Works cost to pave 0.6-mile surface, approximately 10 to 12 feet wide, 3-inch asphalt: $115,000 (rough estimate)
• Reading, MA Ipswich River Greenway Feasibility Study: $25 per linear foot to build a dirt trail
• Santa Rosa, CA (PDF): $25 per linear foot estimate to build a dirt/soft trail
• Appalachian Mountain Club: $16 to $25 per mile depending on project (excluding equipment rental)

3. Are you seeking other funding sources?

Yes, the committee will be leveraging CPA funds as matching funds for a 2022 Mass Trails Recreation Grant Proposal. Funds from the MassTrails grants will only apply if the Committee is awarded a grant.

Bottom Line: The CPA funds will be used as matching funds to apply for a grant to fund a larger project as outlined in question Number 4 below. If no grant is awarded, the CPA funds will be used to complete the original CPA project as proposed in the CPA application.

4. How will the project expand if the Trails Committee can leverage CPA funds for a MassTrails Grant?

A few possible options to expand the project where additional funds can be used:

• Installation of crosswalk at Central and Route30 for safe crossing (plus other trail crosswalk improvements throughout town)
• Expand historical signage at key locations along the trail throughout town
• Evaluate trail for accessibility compatibility (e.g., moving gate, accessible parking, address slope issues) (pending approvals)
• Add a boardwalk and foot bridge to bypass the section of trail proposed along a dangerous section of Route30 (near Southborough/Framingham town line) where the trail intersects with the Bay Circuit Trail (pending approvals)
• Trees to create a natural screen for trail neighbors near 142 Boston Post Road

5. Why is Southborough being asked to install a fence around this structure? What is the purpose of the fence?

• The riser shaft is important Massachusetts Water Resources Authority (MWRA) water infrastructure and needs to be secured before the area can be opened to the public
• Requiring fencing is standard requirement for opening trails on these properties: See MWRA Aqueduct Trails FAQs: What physical improvements are required to allow public access
• MWRA services 61 communities, 3 million people, 5,500 business; fencing infrastructure is a requirement to help protect the drinking water of millions of people

6. Why is the fence so expensive (I can put up a fence in my backyard for $xx)?

• This is not the same fence that one would install for a residential property
• The proposed fence fits the required Massachusetts Water Resources Authority (MWRA) specifications
• Costs of building products (e.g., steel) have increased due to COVID-19
• The use of prevailing wages are required for this project:
• Massachusetts General Laws (MGL) 30, Section 39M governs all public construction (including alterations, remodeling, etc.), and all projects are subject to prevailing wages, regardless of total project cost. This would apply to any labor related to any portion of the project.
• In addition to local vendor recommendations, we used the MA Supplier Diversity Office, Supplier Diversity Program (SDP) directory of certified businesses to identify possible fence contractors.
• We obtained three fence quotes (one SDP certified vendor); reached out to eight fence vendors.

7. What is the town’s liability if the town pays to install the fence?

The Committee confirmed that the town is covered for liability via its existing insurance policy. We would need to include a standard sign on the fence indicating the following: no trespassing/no climbing/private property.

8. What style of signage is being considered?

• See picture for example and application for proposed specs (and more photos)
• Single and double powder coated aluminum post signs
• The committee obtained three quotes
• The sign vendor of the quote included in the application was recommended by the Town of Ashland (and another a sign vendor who has been contracted by two Southborough Committees)

9. What outreach are you doing to connect with the trail neighbors?

A phased approach is underway to reach out to the trail neighbors to inform them of the public opening of the access road, to ask for their input, and to address any questions:

• Phase I: connect with trail neighbors who reside closest to the trail
• Phase II: reach out to other trail neighbors in the vicinity
• Review the Abutter Notice (PDF)

10. Can I walk my dog on this trail?

• Although we love our furry friends, no dogs are allowed on Department of Conservation and Recreation (DCR) property within the Sudbury Reservoir watershed. This applies to trails throughout town.
• Dogs are allowed at Beals Preserve, Breakneck Hill Conservation Land, and the Town Forest. Even on these properties, all dog waste must be packed out. The poop fairy is not real and will not retrieve the bags you leave behind.
• The reservoir serves as backup drinking water and strict regulations are in place to help keep the watershed and water clean and free of pollutants.
• "Pet waste poses a serious threat to water quality as it is full of bacteria and viruses that can be harmful to people and wildlife, and nutrients that can cause harmful algal blooms." DCR Educational Flyer
• "Dogs are fed processed foods or people food that results in an excess of nutrients in their waste and the environment. Wild animals on watershed property consume natural sources from the ecosystem and return nature to nature in their waste." DCR Public Advisory

11. Will there be parking?

Yes. Currently, 3 to 4 cars can park at the gate at 142 Boston Road (intersection Route30 and Central Street) without blocking the gate.

Parking is also available along Central Street, near Fayville park (short walk to trailhead).

Parking may be available across from Stony Brook Road at a commercial site once proper permission is obtained.

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Treasurer / Collector

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1. How may I get the total taxes I paid for the calendar year?

You may fill out our form (DOC) which asks you to describe what amounts you are looking for and what property address the request is in relation to. Unfortunately, we do not typically provide this information "on the spot" since in some instances the data takes time to complete. Please allow 3 to 5 business days for a response.

2. What bills can I pay online?

You can pay your Real Estate, Personal Property, and Excise taxes, or your water bill online.

Please note there are convenience fees for Credit Cards which are disclosed prior to any payment. Checking account debits are free as of July 1, 2017.

Please Note: Overdue Accounts for RE and PP must be paid at Town Hall. Overdue accounts for auto excise must be paid at Town Hall or through our Deputy Collector kelleyryan.com

Transfer Station fees and permits please visit the Town Clerk Department either in person or online for any additional information and payment.

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Treasurer / Collector - Motor Vehicle Excise Tax

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1. What is motor vehicle excise tax?

It is an annual tax for the privilege of registration. Anyone who registers a vehicle with the Registry of Motor Vehicles (RMV) will be billed based on the information supplied to the RMV on the registrant's application. Chapter 60A of the Mass. General laws imposes an excise on the privilege of registering a motor vehicle or a trailer in the Commonwealth of Massachusetts. Non-registered vehicles remain subject to taxation as personal property. The excise is levied by the city or town where the vehicle is principally garaged and the revenues becomes part of the local community treasury. The RMV prepares data for excise bills according to the information on the motor vehicle registration and sends it to the Town Assessors. Bills are then prepared based on the excise data sent by the RMV.

2. Who must pay?

Anyone with Massachusetts’ license plates.

3. What is the rate?

The rate is $25 per thousand of the valuation. This is the standard rate for the entire Commonwealth.

4. How are vehicles valued?

Based on valuation rates set by the state, vehicles are valued as follows:

• 50% of manufacturer's list price in the year preceding the designated year of manufacture (brand new car released before model year)
• 90% of manufacturer's list price (1st year)
• 60% of manufacturer's list price (2nd year)
• 40% of manufacturer's list price (3rd year)
• 25% of manufacturer's list price (4th year)
• 10% of manufacturer's list price (5th year)

5. How often will I get an excise tax bill?

Excise taxes are assessed annually on a calendar year basis by the Assessors of the town in which the vehicle is garaged as of January 1. If the motor vehicle is registered after January 31st, it is taxed for the period extending from the 1st day of the month in which it is registered to the end of the calendar year. For example, if a vehicle is registered on April 30, it will be taxable as of April 1, for the nine months of the year (April through December) and the excise due therefore, will be 9/12 of the full excise. In no event shall the excise be assessed for less than $5 nor shall an abatement or refund reduce an excise to less than $5.

6. Who qualifies for an abatement?

You may qualify for an abatement when:

• A vehicle is sold, traded, or junked
• A vehicle is totaled
• A vehicle is stolen
• A registrant moves to another city or town within Massachusetts prior to January 1st of the taxing year
• A registrant moves out of state, cancels his/her MA registration, and registers in another state prior to December 1st

7. How are abatements figured?

Abatements are pro-rated monthly by the Assessor's' Office. The abatement is calculated from the registration cancellation date to December 31st of the tax year.

8. Who qualifies for an exemption?

Chapter 6GA, Section 1 of the Mass. General laws provides excise tax exemptions for vehicles owned by certain disabled individuals (blind, handicapped) and disabled veterans, ex-prisoners of war and their surviving spouses and certain charitable organizations. For ex-prisoners of war and their unmarried surviving spouses, the law allowing the exemption for the motor vehicle excise must be accepted by the city or town to be applicable.

9. Where and when must I file for an abatement / exemption?

You must file by December 31st of the following year. If your tax bill is issued after December 1st of the following year, you have thirty days from the date of issue of your bill to file an application. You must file all abatement applications through the Assessors Office 508-485-0710, ext. 3017).

10. When is payment due?

Payment of excise is due within 30 days from the date the excise bill is issued. A person who does not receive a bill is still liable for the excise plus any interest and charges accrued. It is important to keep the Registry, the Town of Southborough, and the post office informed of a current name and address so that excise bills can be delivered promptly. All owners of motor vehicles must pay an excise tax. Therefore, it is the responsibility of the owner to contact the Treasurer's Office if you have not received a bill.

11. What happens if my payment is late?

If an excise tax is not paid within 30 days from the issue date, the local collector sends a demand. The charge for the demand is $20. Interest accrues on the overdue bill from the day after the due date until the date of payment at a rate of 12%. If the demand is not answered within 14 days, the collector may issue a warrant to the deputy tax collector or an appointed agent. The warrant notice sent by the deputy collector to the taxpayer costs $22. If this notice is not answered than a final warrant, a service warrant, will be delivered or exhibited to the taxpayer at his/her residence at a fee of $17.

12. How does non-payment of motor vehicle excise affect license and registration?

If the service warrant demanding final payment is ignored, the Deputy Collector may then notify the RMV of such non-payment, including all interest and fees. The Registry may then mark the individual's registration preventing the renewal of the vehicle registration and the owner's driver's license until such time any outstanding accounts are paid. Final payment will include a $20 release fee as final settlement of the excise. Upon payment the deputy collector will notify the Registry that the registration and/or license are now able to be renewed. It is strongly recommended to retain all receipts of excise bills paid.

13. What if I have moved out of Southborough?

If a motor vehicle owner moves within Massachusetts and has not paid an excise tax for the current year, they should notify the Assessor's Office at 508-485-0710, ext. 3017 of their new address. If the owner moved before the 1st of the year, they must pay the tax to the new community to which the owner moved. If the owner of a vehicle has moved to another state, notify the Assessor's Office and provide them with a copy of the registration form from the new state or the plate return receipt.

14. What if I sold my car?

If an excise bill is received for a vehicle or trailer which has been sold, the seller must return the plate(s) to the Registry of Motor Vehicles, get a plate return receipt, and file an application for abatement together with the return plate receipt or new registration form and the bill of sale with the Assessor's Office. Note: It is important to remember that the bill for a vehicle you no longer own should not be ignored.

15. What if I traded my car?

If an excise bill is received for a vehicle that was traded, and which was not owned in the calendar year stated on the bill, it is recommended to pay the bill and file an application for abatement with the Assessor's Office.

16. What if my car is stolen?

If the vehicle is stolen and not recovered within 30 days, the owner will be entitled to an abatement if they report the theft of the vehicle to the local police within 48 hours of discovery of the theft. After 30 days, the owner must surrender the certificate of registration and obtain a certificate from the RMV indicating that they have done so. The Assessor must also be notified and provided with the police report and a C-19 form (Affidavit of Lost or Stolen plate). The Assessor will then adjust the bill and grant an abatement for the remaining portion of the year.

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Treasurer / Collector - Personal Property

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1. What is personal property?

Personal property is all tangible property other than real estate property, including, but not limited to: business equipment, office machinery, inventory, furniture, and fixtures not located at the owner's domicile on January 1.

2. What property is taxable?

In general, all tangible personal property situated in Massachusetts and all tangible personal property owned by Massachusetts domiciliaries is taxable unless expressly exempt. There are many exemptions, which are usually based on: 

• Ownership
• Type of property
• Use of property

3. Who must pay this tax?

Individuals, partnerships, associations, trusts, limited liability companies, Massachusetts business and out of state corporations, limited liability companies filing federally as corporations, mutual insurance holding companies, Massachusetts and out of state manufacturing corporations and all other Massachusetts corporations subject to taxation under G.L. Chapter 63.

4. What is a form of list?

State Tax Form 2 is a form listing all personal property assets of an organization for the current fiscal year. Filing a form of list is required by statute. In the event that a taxpayer does not file a list, the assessor will ascertain, as best they can, the personal estate belonging to the taxpayer and will estimate its value. The form of list is not open to public inspection.

5. Who must file a return?

This form must be filed each year by individuals, partnerships, associations, trusts and corporations that own or hold taxable personal property on January 1, except telephone and telegraph companies and owners of pipelines that are required to file a personal property return with the Mass. Department of Revenue. Literary, temperance, benevolent, charitable, or scientific organizations that may be entitled to an exemption must file State Tax Form 3 ABC listing all property they own or hold for those purposes on January 1.

6. When and where must my return be filed?

Forms of return must be filed by March 1 with the Board of Assessors in the city or town where the personal property is situated on January 1.

7. What is the return used for and who has access to it?

The information in the Form of List is used by the Board of Assessors to determine the taxable or exempt status of your personal property and, if taxable, its fair market value. Forms of List or not available to the public for inspection under the public records law.

8. Who is eligible for an abatement?

Anyone who feels that their personal property is overvalued or exempt may file an abatement. You must file an abatement form at the Assessors Office between January 1 and February 1 of the current tax year. Only the current tax year is eligible for abatement or exemption.

9. What property is exempt?

Tools employed by a plumber, carpenter, auto mechanic and other trade professionals are exempt from the personal property tax. In legal terms, this covers "tools of trade" of a "mechanic" (e.g. tools that can fit in a box). Boats, fishing gear and nets - up to $10,000 in value - owned and used in a commercial fishing business are exempt. Computers are also subject to personal property tax, but in cases where they are utilized by a corporation for internal purposes only, computers are not subject to taxation. Tangible personal property subject to some other local tax is also exempt from the personal property tax. Additionally, intangible property (such as stocks, bonds, mortgages) is exempt from the personal property tax.

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Treasurer / Collector - Real Estate

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1. What is the current tax rate?

The tax rate for Fiscal 2023 is $14.76 per thousand.

2. At what ratio is property assessed?

100% of full and fair cash value.

3. What does 100% of full and fair cash value mean?

The courts have defined this phrase to mean "current market value", the price arrived at by a willing buyer and a willing seller, each with a good knowledge of the market and each acting without undue pressure or compulsion. Thus, in determining value, assessors seek to approximate what property would sell for on the open market, within an acceptable range of error.

4. How do I check ownership or valuation of a property?

Go to the Assessor's website or visit the Assessor's Office for this information.

5. What is a Map and Lot?

The combination of Map and Lot is a unique parcel identifier assigned to each individual property in the Town of Southborough.

6. How do I change my mailing address for tax billing?

Please write or call the Assessor's Office at the following location: 

Town Assessor
17 Common Street
Southborough, MA 01772 

Phone: 508-485-0710, ext. 3016

7. What is the CPA surcharge and how is it calculated?

The Community Preservation Act establishes a special fund with dedicated revenues to provide communities with additional financial resources to expand their open space, historic, recreational and community housing needs. The funds for this local option are derived from a 1% tax surcharge less a $100,000 value exemption on all residential property in Southborough. This act was adopted by Southborough voters on May 12, 2003.

8. Where and when do I file for overvaluation abatement?

Abatements must be filed with the Assessor's Office between January 1st and February 1st of the tax year.

9. When are real estate property taxes mailed and payments due?

Tax bills are mailed four times a year. The quarterly tax payments are due on the following dates: August 1st, November 1st, February 1st, May 1st. The bills are mailed 30 days prior to these due dates.

10. Where should I mail my real estate tax payment?

Please send payment and remittance slip to:

Town of Southborough - Treasurer's Office
17 Common Street
Southborough, MA 01772

Please make all checks payable to Town of Southborough.

11. What should I do in the event I do not receive a bill?

You should request a duplicate tax bill via e-mail or by calling the Treasurer’s Office.

12. What happens if I do not pay my tax bill?

Tax payments must be received prior to or on the due date to avoid interest charges. If payment is not made within 30 days of the original date of mailing, the account will begin to accrue interest at the rate of 14% per annum, computed from when the bill was due. A demand notice will then be sent and a $20 charge added to the bill. If the account remains unpaid after June 30th of the fiscal year, a tax lien is placed on the property and is recorded with the Worcester County Registry of Deeds. A tax lien is the first step in the foreclosure process. All taxes, costs and interest must be paid to prevent foreclosure. A person who does not receive a bill is still liable for the real estate tax plus any interest and charges accrued.

13. What do I need to do if my mortgage company pays the taxes on my property?

If your taxes are escrowed by a bank or mortgage company, you will want to ensure that they make timely payment. If you have recently purchased, refinanced, or have a mortgage company that does not subscribe to a tax service, it will be up to you to notify them by forwarding your tax bill to them. Do not change your mailing address on your tax bill to be sent directly to the mortgage company.

14. Why should I pay interest on a late payment when I never received a bill?

Under state law, failure to receive a bill does not affect the validity of the tax or any interest / fines incurred due to late payment. It is the responsibility of the taxpayer to secure his/her tax bill when one is not received.

15. How does my name get on a tax bill?

New owners will be automatically updated by the Assessors Office upon a receipt of the copy of the recorded deed from the Registry of Deeds. The Collector of Taxes is required by Massachusetts General Law to issue the bill to the assessed owner as of January 1. Therefore, the old owner and new owner will appear on a tax bill until the following January 1.

16. Who is responsible for the taxes if a property is sold after January 1?

Although the tax bill will bear the name of the assessed owner as of January 1, the new owner is responsible for all taxes once the sale of the property is finalized. The amount of taxes due by the old owner is determined at the time of closing and is typically deducted from the selling price.

17. What should I do if I recently sold a parcel of property but am still receiving a bill?

If you receive a bill within 6 weeks of the sale, please forward it to the new owner immediately as it is their responsibility to make payment.

18. What if I have a credit on my account?

A refund check is issued to a taxpayer who has a credit balance on their bill as of June 1st, provided they supply the Town with the proper information and they have no other outstanding taxes due. If the property has been sold during the fiscal year to a new owner, the date of transfer (deed date) and the information on the HUD settlement statement will determine who is eligible for the refund.

19. How do I get a municipal lien certificate? How much does it cost and how long will it take?

List the parcel ID (Map, Block, Lot), owner's name, property location, and include $25 per parcel requested and a self-addressed stamped envelope if you wish the municipal lien certificate mailed to you. Please allow 10 business days for processing. Mail your request to:

Treasurer / Collector
Attn: Treasurer
17 Common Street
Southborough, MA 01772

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Virtual Meetings

Show All Answers

1. How do I reserve a Virtual Meeting Room?

A request for the Virtual Meeting Room must be done through Outlook. The instructions below provide the steps when using the web interface.

You can also view the availability of each room by going to the following:

• Remote Meeting Room 1 Calendar Preview
• Remote Meeting Room 2 Calendar Preview

Here are a couple of things to keep in mind:

• All requests should be processed by the Board/Committee/Commission Chair or their staff liaison
• An approved room request does not represent a posted meeting. An agenda must still be submitted to the Town Clerk's office in accordance with the regular requirements.

Related Documents

• Reserving a Virtual Meeting Room (PDF)

2. Are there guidelines for conducting Virtual Meetings?

Yes.  Attached is a checklist and a script for the Chair that boards and committees will need to follow to conduct a virtual meeting.

Related Documents

• Remotely Conducted Open Meetings (PDF)
• Remote Participation Meeting Checklist (PDF)

3. Why are "Participate On" and "Dial In" options not available for all meetings?

There are two reasons for this limitation:

1. The Town currently has resources to provide two concurrent meetings, but at this time only one can provide the ability to enable live public participation. So if there are two meetings occurring at the same time, one will not be able to have live public participation.
2. A Board/Committee/Commission has chosen to not include Public Comment on thier agenda.

4. Can I call into a meeting?

When indicated, members of the public can join a meeting by dialing 312-626-6799 and entering the Meeting ID and Password indicated.

You will join the meeting as an "attendee" (or member of the audience) with the ability to hear the meeting, but you will not be able to address the meeting unless the chairperson permits you.

To indicate that you would like to address the meeting, press *9 on your telephone keypad to "raise your hand". If the chairperson calls on you to address the meeting (s)he will unmute you and indicate that you have been recognized. State your name and address for the record, and address the meeting.

If you would like to "lower your hand", press *9 again.

5. Given that the meetings are being recorded, do minutes still need to be submitted?

All minutes and the documents used at the meeting must continue to be submitted to the Town Clerk's office.

Prior to submitting an agenda to the Town Clerk's office, please verify that a virtual room is available for the time that you want to hold your meeting.