Accessing Mental / Behavioral Health Support

Crisis/Emergency support

a. Suicide & Crisis Lifeline

If you or someone you know is having thoughts of suicide or experiencing a mental health or substance use crisis, dialing 988 from your phone provides a direct connection to free, confidential, and compassionate support. When you call or text 988 or visit the Lifeline Chat, you'll be quickly connected to trained crisis counselors who will listen to your concerns, provide support, and connect you to additional resources if needed. For 24/7 confidential support, just call or text 988 or visit the Lifeline Chat.

Residents can still call 911 for psychiatric emergencies.

b. Mobile Crisis Intervention (MCI)

Local mental health emergency intervention: 800-640-5432

MCI provides you/your family members with crisis assessment, intervention, and short-term stabilization. Instead of going to the emergency room, you can get these services in your home or at other locations in the community. Learn more about Adult and Youth Mobile Crisis Intervention.

Urgent support

a. Local Walk-in Urgent Care Centers for Mental Health Needs

Community Behavioral Health Centers (CBHCs) are one-stop shops for a wide range of mental health and substance use treatment programs. CBHCs offer immediate care for mental health and substance use needs, both in crisis situations and more routine settings. Crisis services are available around the clock for anyone in Massachusetts experiencing a potential mental health emergency and are entirely insurance-blind, meaning anyone can access services, regardless of insurance coverage. Routine outpatient services are available for all MassHealth members and may also be covered by some commercial insurers. To find the CBHC closest to you, visit the Community Behavioral Health Centers website.

Service locations for Southborough

1094 Worcester Road, Framingham - 508-661-2020
675 Main Street, Waltham - 781-893-2003

Routine & Urgent Service Hours

Monday through Friday
8 am to 8 pm
Saturday and Sunday
9 am to 5 pm.
Crisis service hours: 24 hours a day, 365 days a year

b. Behavioral Health Help Line (BHHL)

The Helpline connects callers to full range of local mental health treatment options: 833-773-2445

The Behavioral Health Help Line (BHHL) connects individuals and families to the full range of treatment services for mental health and substance use offered in Massachusetts, including outpatient, urgent, and immediate crisis care. Call for real-time support, initial clinical assessment, and connection to the right evaluation and treatment. Call or Text 833-773-2445 or chat/learn more information at the Massachusetts Behavioral Health Help Line.

c. Southborough Youth and Family Services (SYFS)

SYFS does not provide crisis intervention and the above supports should be utilized in those instances. SYFS' mental/behavioral health support services are short-term interim support for residents as they await a connection with a community provider or for residents with barriers to getting support or with clear short-term goals.

Learn more about SYFS's mental health services here.

Routine matters/ Proactive measures

Call-in Helplines

Interface Referral Service

INTERFACE Referral Service is a mental health and wellness referral Helpline available to residents of Southborough. It is a free, confidential referral service that matches callers with licensed mental health providers from an extensive database, on average, within 2 weeks of their call to INTERFACE. Each referral best meets the location, insurance, and specialty needs of the caller. Learn more at the William James INTERFACE Referral Service website.

Call 888-244-6843 or 617-332-3666
- Monday, Wednesday, and Friday
  9 am to 5 pm
- Tuesdays and Thursdays
  8 am to 6 pm

Behavioral Health Partners (BHP)

Greater MetroWest residents can call the referral line to speak with a care coordinator who will help access mental health and social services that are right for them or complete our online form. Learn more at the Behavior Health Partners Metrowest website.

Phone: 1-844-528-6800

Call Monday through Friday for a free consultation with a care navigator who will return your call within 24 hours on those days.

Online Search Tools

Psychology Today

Psychology Today is an online search tool used to identify mental health providers that meet your search criteria. Filter your search, read through therapist's profiles, and contact your top choices.

https://www.psychologytoday.com/us/therapists

Network of Care Massachusetts

Network of Care Massachusetts includes an online directory of over 5,000 programs and organizations across the Commonwealth, searchable by keyword and zip code. Network of Care Massachusetts can help you take the first step in locating mental health, substance use, and related social services in your community. Learn more at massachusetts.networkofcare.org/mh/index.aspx

MetroWest Hub (through Behavioral Health Partners of Metrowest)

https://bhpmw.info/metrowesthub/

Using the link above, enter your zip code under “Your hub for health and social services.” Use the filters to narrow your search.

Southborough Youth and Family Services (SYFS)

If you continue to have difficulty accessing mental health support utilizing the above resources, please contact our office to learn about the services we provide

SYFS provides mental/behavioral health support on an outpatient level, free of charge to Southborough residents of all ages. Residents can call 508-481-5676 to make an appointment with a licensed mental health clinician or a graduate-level clinician, typically within one to two weeks of their call for routine matters or within one to two business days for more urgent needs. SYFS does not provide crisis intervention and the above supports should be utilized in those instances. SYFS' mental/behavioral health support services are short-term interim support for residents as they await a connection with a community provider or for residents with barriers to getting support or with clear short-term goals.